Return & Refund Policy

At Keya House, we strive to provide high-quality products and a satisfying shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept returns only if:

• You receive a damaged, defective, or incorrect product.

• The product is returned within 7 days of delivery.

• The item is unused, unwashed, unworn, and in its original condition with all tags, labels, and packaging intact.

• A valid proof of purchase or order number is provided.

Returns requested after 7 days from the date of delivery may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products purchased during clearance or special sale offers.

• Customized, altered, or made-to-order products.

• Products damaged due to misuse, improper handling, or washing after delivery.

• Items returned without original tags or packaging.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of receiving your order.

Kindly provide:

• Your Order ID

• Clear photos of the product

• Photos of the packaging

• A brief description of the issue

Our team will review your request and respond as soon as possible.

4. Return Process

To initiate a return:

1. Contact our customer support with your order details.

2. Once your request is approved, you will receive return instructions.

3. Pack the product securely in its original packaging.

4. Send the product using the recommended courier service, if required.

Products returned without prior approval may not be accepted.

5. Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 business days.

• The refund will be credited to the original payment method used during purchase.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another suitable payment method after collecting the necessary details.

6. Exchange Policy

We offer exchanges only for products that are:

• Damaged

• Defective

• Incorrectly delivered

Exchange requests are subject to product availability. If the requested product is unavailable, a refund or store credit may be offered.

7. Shipping Charges

• If the return is due to an error on our part (wrong, damaged, or defective product), the return shipping cost will be borne by Keya House.

• For all other approved returns, shipping charges may be the responsibility of the customer unless otherwise stated.

8. Order Cancellation

• Orders can be cancelled before they are dispatched.

• Once an order has been shipped, cancellation requests cannot be accepted.

• Refunds for cancelled prepaid orders will be processed within 5–7 business days.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Keya House

Email: info@keyahouse.com

Phone: 9999937067

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM